Policies

Returns, exchanges & refunds

Every piece here is one of a kind, and priced accordingly. Here's our policy in plain words, before the fine print: we don't offer change-of-mind returns, but we stand behind every piece if something's actually wrong with it.

No change-of-mind returns

We don't accept returns because a piece isn't quite right, in your colour, or smaller than you pictured, for any reason short of something being wrong with it. Every piece is one of a kind: once it's left us, we can't resell it. This applies equally whether you're in India or ordering internationally, and to gifts as much as any other order.

What we can do instead: ask for extra photos or a video before you buy (see Contact), and every piece page states its weight, finish and stones honestly so there are no surprises on arrival.

The hygiene seal

Earrings touch skin, so for everyone's health, every pair is sent with a small hygiene seal on its card. It doesn't affect whether a genuine defect is covered: that's assessed on the fault itself.

Damaged, faulty or not what you ordered: international orders

We check and photograph every piece before it's packed. If something arrives damaged or isn't what you ordered, tell us within 48 hours of delivery with photos of the piece and the packaging. An unboxing video helps us resolve it fastest. Keep all the packaging.

We'll send a prepaid return label (or reimburse your tracked return), then repair it, offer a similar piece, or refund you in full including shipping: your choice. Because most pieces are one of a kind, we can't always send an identical replacement.

Damaged, faulty or not what you ordered: India

Same check first: tell us within 48 hours of delivery with photos of the piece and the packaging. Once we've confirmed the fault, we issue Ivari credit for the price of the piece, not a refund, repair or replacement. The credit is valid for 6 months on orders under ₹40,000, and 12 months on orders of ₹40,000 or more, and can be used on any piece.

The 6-month craftsmanship promise

This is separate from the above, and covers a different problem: not how a piece arrived, but how it's held up. If, within 6 months of delivery, a stone comes loose or falls out, or a setting, hinge or post fails in normal wear, we'll repair it free, in both India and internationally. You send it to us tracked; we pay to send it back.

Not covered: wear to plated or coloured finishes, scratches, bent posts or prongs from knocks or pressure, lost backs or lost pieces, damage from chemicals, dips or polishing cloths, and pieces repaired or altered by anyone else. For those, we'll gladly quote a repair at cost.

Cancellations

Cancel any time before your order is dispatched and we'll refund you in full. There are no cancellation charges. Once it's dispatched, the policy above applies. If we ever have to cancel an order, we'll refund you in full immediately.

Things we can't accept

• A return or exchange for any reason other than a genuine fault, arrived-damaged or wrong item, domestic or international.
• Faults reported after 48 hours of delivery, or without photos.
• Parcels refused on delivery or not collected: if an international parcel comes back to us because duties weren't paid or it wasn't collected, we'll refund the piece minus the original shipping, the return shipping and any charges we're billed.

Your legal rights

The policy above is what we offer. It doesn't take away any right the law gives you regardless of what we say:

EU and UK customers: you have a legal right to cancel a distance-selling contract within 14 days of delivery, without giving a reason, and it applies here since these are ready-made pieces rather than made to your specification. We refund the item and the standard delivery charge within 14 days of receiving your cancellation, and may wait until the piece is back with us. Return costs are yours unless the piece is faulty. You can use this model cancellation text.

Customers in India: nothing here limits your rights under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, including for goods that are defective or not as described. See grievance redressal.

Model cancellation text: "To Aditya Enterprises, [email protected]: I hereby give notice that I cancel my contract of sale of the following goods: [piece], ordered on [date] / received on [date]. Name, address, date."

Questions? Write to us, a real person answers. · Last updated 28 September 2026

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