The questions people ask before they buy.

Yes: 925 sterling silver, confirmed by the maker who made the pieces. Every piece page states it, along with that piece's finish and stones. One reassuring sign in your own hands: real silver tarnishes over time, and it cleans up beautifully. Why silver tarnishes.

Silver is naturally white. The rose or golden glow is a finish over the silver. We describe it by colour, "rose gold-tone" or "yellow gold-tone", because the plating has not been tested and we won't call it gold until it has. What "rose-toned" really means.

Yes. They're natural, chosen by a gemmologist: no glass, no synthetics. Every piece page lists its stones. We only name a stone once it's been identified; until then the page says "details on request" rather than guessing. Natural stones have small inclusions, which are part of their character.

Yes. Every piece is photographed on white, exactly as it is, with nothing added or removed. Screens vary slightly in colour, so if you'd like to see it moving, ask for a video and we'll film that exact piece.

Most pieces exist once. When a piece sells, it's marked "found its person" and is never remade, so if you love one, don't wait for a restock.

Yes. Book a free video viewing on WhatsApp, and we'll show you the piece in daylight, turning, and against an ear. Book one.

No. Collection One is what exists. When a design sells out, it's gone.

Ivari's four houses. Every piece goes into one of them: Ushari for quiet, everyday pieces; Chitara where colour is the story; Tejari for one big stone with real presence; Ekavi for the exceptional. The names are coined the way Ivari was, inspired by Sanskrit roots. The Collections.

Prices can be shown in USD, GBP, EUR, AED, CAD, AUD, INR. Payment is taken in Indian rupees; the rupee amount is shown before you pay, and your bank converts it.

If you're charged in rupees, your bank converts it at its own rate and may add a foreign-transaction fee. Many travel cards don't charge one.

Yes. Payments are handled by Razorpay, a regulated payment gateway. Your card details go straight to them over an encrypted connection; we never see or store them.

International debit and credit cards. In India, also UPI, net banking and wallets. If your card is declined, try another card or ask your bank to allow international payments, then try again. Your pieces stay held for 15 minutes.

No. Checkout takes your email and address, and that's it.

No. One-of-a-kind pieces are priced fairly from the start, so the person who buys today never pays more than someone who waits. Our mailing list gets first access to new collections instead.

Enter the code at checkout: it can cover part or all of an order, and any balance stays on the code for next time. Gift cards last five years. Buy a gift card.

We pack by hand and dispatch within 2–4 working days. After that, most international orders arrive in 5–10 working days, and India in 2–5. Times by country.

Free on orders over $160. Below that, a flat fee, always shown in your bag before you pay.

Possibly, and we'd rather you know now. Many countries charge duty or tax on imported jewellery, collected by the courier before delivery. Since August 2025, US parcels no longer enter duty-free. The charges are set by your country, not us. Details by country.

Yes. You'll receive a tracking link by email the day it ships, and every parcel is insured.

Yes, until your order is dispatched. Message us as soon as you can.

It's insured. If it hasn't arrived 10 working days after its estimate, tell us: we'll chase the courier, and if it's lost we'll refund you in full or send an alternative.

Not for a change of mind: one-of-a-kind pieces can't be resold once returned, so we don't offer this, domestic or international. If something's actually wrong with it, we put it right: see our policy.

Tell us within 48 hours with a few photos. Internationally, we repair, replace or refund you in full including shipping, your choice. In India, we issue Ivari credit for the price of the piece, valid 6–12 months depending on order size.

Earrings touch skin, so every pair ships with one for hygiene. It doesn't affect whether a genuine defect is covered.

Our 6-month craftsmanship promise: if a stone comes loose or a setting fails in normal wear, we repair it free, in India and internationally. That's separate from a damaged-on-arrival claim above.

Yes, free of charge, any time before it's dispatched.

Yes. Tick "it's a gift" at checkout: no prices go in the parcel, and your note is handwritten. How gifting works.

We don't offer change-of-mind exchanges for gifts, the same as any order: every piece is one of a kind. If something's actually wrong with it, we put it right. See our policy.

Try our Gift Concierge, or message us: tell us a little about them and your budget, and we'll suggest a piece.

All real silver tarnishes slowly. Wearing it often, wiping it after wear and storing it sealed keeps it bright for years. The Care Journal.

Lukewarm water, a drop of mild soap and a soft brush, then dry it completely. No dips, toothpaste or ultrasonic cleaners. Build a routine for your exact piece in our Care Finder.

Harshil runs Ivari day to day and answers your messages. The story of the designs, and who does what, is on About Ivari.

Our own word, inspired by three Sanskrit roots: iva (like), vara (chosen) and rī (to flow). Together: like a chosen flow. About our name.

Yes. Our legal name, address and Grievance Officer are listed in our terms and on our contact page. A real person answers every message.